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TailorFit is a small product in early access, so replies come from a person rather than a queue. That usually means within a couple of working days.

What to include

Your account or billing
Subscription changes, refunds, or anything that looks wrong on an invoice. Include the email you signed up with.
Your data
Requests to export or delete what the product holds about you. You can also delete your account and its data from settings at any time.
An evaluation that looks wrong
Send the job link and roughly what you expected. A score that disagrees with you is useful to see — it is usually the prompt rather than the posting.
Anything else
Bugs, feature requests, or a question the documentation did not answer.

For what the product does with your data, see the privacy policy and the terms.